Cisco Unified Contact Center Express (UCCX) Briefing

UCCX and IP IVR: Initially, I was quite confused about the relationship between UCCX and Cisco Unified IP IVR. Lots of official docs reviewing & self-research finally clearly state that they are exactly the same software product using same software codes, the only difference is that they need different licenses be activated, and so do …

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Installing Cisco Webex Meeting Server 1.x

I have recently finished on-site setup & initial integration of almost a Full Cisco UC suit (CUCM, RTX, Webex, UCCX) for one of our customers, and most of those products and software versions have just been officially released by Cisco. Cisco Webex Meeting Server (CWMS) 1.x, for example, is such an product which the majority …

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