Avaya CM 5.2.1 Basic Setup & Commands

CM5.2.1 Setup & Basic Configure:
Access Administration Interface of CM5.2.1:
Firstly, make CM network reachable through either Enterprise LAN or direct network cable connection between you PC ( and CM Service Port (, Eth 1 by default, labeled as Port 2 on Hardware Platform).
Then, take a pick of below 3 methods to access the Administrative Interface of CM:

  • Web Administrative Interface:
  • Avaya Site Administration (ASA): Graphic User Interface Tool for CM maintenance and administration, which is installed on your laptop. ASA can be downloaded from Web Admin Interface of S8300 / S8400 / S8700 Series Server.ASA can work in 2 modes:
    • Terminal Emulation mode (similar to using SAT commands under SSH CLI)
    • Graphically Enhanced DEFINITY Interface (GEDI) &Data Import.
  • An SSH or Telnet client: to access the SAT CLI of CM server, System Administration Terminal (SAT) interface.

Privilege of various login User ID:
init: User ID for vendor, highest privilege, able to update license info.
dadmin: User ID for distributor / partner, for daily maintenance, troubleshoot, upgrade, configure.
craft: default User ID with default password of “craft01”.
remote: User ID for remote dial-in access
Other User IDs can be further created by init or dadmin.

CM 5.2.1 Installation summary (S8730 Server):
S8730 only supports Dual-Server deployment which providing Hot Standby Redundancy based on Memory-Level Duplication mechanism. This Memory-Level duplication can be conducted in either a Hardware-Based (Optical Fiber Duplication using DAL1/DAL2 Card) or Software-Based (Ethernet LAN Duplication using RJ45 cable) way.
CM521 Install
In terms of server NIC Usage, they are configured for below purposes:

  1. Server Duplication Link:
  2. Service Port: for maintenance with permanent IP address (, By default Ethernet 1 (Labeled as Port 2 on the rear of Hardware chassis) is used.
  3. Control Network A/B: Used for CCMS over IP communication between IPSI and CM. Dedicated & Dual VLAN is highly recommend to separate control transport (system & functional ) from other traffic, and provide high availability. Only one Control Network VLAN shared with Processor Ethernet Interface (Corporate VLAN) will also work fine though. In theory, system will function properly as long as CM and IPSI can reach each other through network.
  4. Corporate LAN: connecting to Enterprise network where IP phones, other CM-interoperated servers etc reside.
  5. Processor Ethernet (PE), Corporate LAN interface: Optionally activated, can be dedicated VLAN or shared VLAN with Control Network.
    NOTE: You are not allowed to configure a virtual IP address for Corporate LAN unless Corporate LAN Interface of the 2 S8730 servers are explicitly configured to reside in the same subnet. And it is the same case for Control Network.

License import: License file is imported only into the active server. The license is registered to the serial number of the 1st IPSI. S87xx remains in “No License Mode” until IPSI installed and detected, because the license includes the serial number of the 1st IPSI (“Reference IPSI”) in the G650 (Registration).
License import takes approximately 20 secs. After finished, if there is no valid license, the system will issue a major alarm (Red LED) and system administration (add & change commands) will be blocked.

IPSI Card Initial setup before adding G650:

  1. Connect to the service port ( of IPSI Card using Crossover Network Cable.
  2. Telnet, input “ispilogin” and login with “craft/serv1ces” to enter [IPADMIN] configure mode.
  3. Issue commands “set control interface / set control gateway”, then exit and login again to let the change take effect.
  4. Login again and verify the change by “show control interface”.
  5. Configure the speed/duplex by “set port negotiation 1 disable”, “set port speed 1 100MB”, “set port duplex 1 full”, finally issue command “reset” to let the change take effect.
  6. Verify Speed/Duplex configure by command “show port 1”.

Add G650 to CM:

Initialize Database before adding G650:

save translation

reset system 4

  • reset system 1: Warm reset, CM software is restarted, and active calls remain up
  • reset system 2: Cold reset, CM software is restarted, translations are preserved, all calls are dropped.
  • reset system 4: Reload, CM software is completely reloaded, and the hardware is re-initialized.

Add G650 cabinet:

add cabinet 1

Switch on IPSI control for PNs (G650):

change system-parameters ipserver-interface

Setup IPSI in CM

add ipserver-interface 1

Check IPSI Status:

list ipserver-interface

  • IPSI communicates with S87xx server.
  • IPSI initializes the TDM bus in the G650 and automatically detects all other installed circuit packs in the PN.
  • So, it is impossible to configure the other circuit packs in that PN until IPSI is in operation.

List all Installed circuit packs on PN

list configuration all

  • List all detected circuit packs plugged in PN (TNxx card)

Setup C-LAN & Medpro:

Discover IP address of all available CLANs & Medpros detected by operational IPSI

change node-names ip

Setup C-LAN:

add ip-interface {global slot address of CLAN}      // 01A02: 01->PN ID, A->Carrier ID, 02-> Slot ID

  • Enable H323 registration, H248 registration, and manually configure NIC Speed/Duplex

Setup Medpro:

add ip-interface {global slot address of Medpro}      // 01A02: 01->PN ID, A->Carrier ID, 02-> Slot ID

Dial-Plan Analysis Table Configuration:

Add Data Module Numbers:

change dialplan analysis

  • add extensions or route patterns

Configure routing path for added Data Module Numbers:

add data-module xxxx

  • specify port type for routing: Ethernet or ..
  • specify Outbound Global Port address. e.g 01A0217  (Port ID always be 17 for CLAN slot)

(Optional) Enable Processor Ethernet (PE) interface on CM:

change ip-interface pr

  • Global Port address scheme on H248 Media Gateway: e.g 001v405【001->GW ID, v4-> Media Module Slot ID, 05-> Port ID】.

Setup Digital & Analog Telephone.

Adding Phone Station: Before adding, determine the type of telephone as well as type of pot required, and locate an available port on your system.

list configuration station / list station / list extension / list extension-type / list station type

add station xxxx (extension number)

Set up IP Phones.

License Prerequisites for setup IP phones: Max Concurrently Registered IP Stations > 0, IP Stations: y. Besides, Gatekeeper & Media Resource should be functioning on GW.

display system-parameters customer-options

Daily Maintenance Commands

Licensed Capacity Verify.

Check the maximum system capacity and its current usage infos.

display capacity

Verify licensed capacity & features by checking the license file infos.

display system-parameters customer-options

Dial Plan Maintenance.

Add/Delete/Change extensions, route patterns, as well as access codes for special routing (feature access, trunk access, attendant console) .

change dialplan analysis / change dialplan parameters

Feature Access Code(FAC).

Define FAC range in Dial Plan:

change dialplan analysis

Assign each FAC to specific feature

change feature-access-codes

Phone Bulk Administration (BAT).

Delete phones

remove station xxxx (extension)

Add new phones by copying existing ones; individual values (extensions, port address, name) should be entered.

duplicate station {extension} [count (num) start (start-extension)]

Change Station Extension Number:

change extension-station {extension}

Extension to Cellular (E2C).

License prerequisites for Extension to Cellular,

  • CM 4.1 or later
  • Maximum Off-PBX Telephones – EC500 / PBFMC / PVFMC
  • Maximum Administered H.323 / SIP Trunks
  • ARS: Y; / Enhanced EC500: Y / ISDN-PRI Trunks: Y / Multi-frequency Signaling: Y / IP Trunks: Y / Extended Cvg/Fwd Admin: Y.

display system-parameters customer-options

Setup Extension to Cellular access number;

change telecommuting-access

Mapping an office desk extension to a cell phone;

add off-pbx-telephone station-mapping

EC500 Page 1


EC500 Page 2

Optimize Call Treatment by configuring Configuration-Set;

Configuration-Set is a set of detailed call processing parameters catered for specific country or Service Provider, thus this configuration option is created due the the wide variety of technologies of processing parameters adopted by SPs. Avaya CM supports up to 99 Configuration Sets.

change off-pbx-telephone configuration-set xx

Config Set

Assign E2C Enable/Disable button to phones;

change station xxxx

EC500 Button

Assign FAC for Enable/Disable E2C & EC500 Self-Administration;

change feature-access-codes

FAC for E2C


Configuring Feature Name Extensions (FEN) set;

change off-pbx-telephone feature-name-extensions set x

FNE page 1


FNE page 2

Globally Enable/Disable & Configure Telephony Features;

Enable or Disable telephony features such as hold, transfer, conference, and configure detailed parameters for those features.

change system-parameters features

Customize Tone Parameters;

change tone-generation

Class of Service (COS); used to restrict the telephony features that can be accessed by end users. you can define detailed COS tags (0-15) and assign them to stations.

change COS


Class of Restriction (COR); Enable or Block the calls between specific internal phone station Groups & Limit or Authorize Service Observing service between specific group of phone stations, up to 996 COR groups can be configured on Avaya CM. Facility Restriction Levels (FRL) in COR can determine whether phone stations with this COR tag can access specific outgoing trunk group or not.

change COR xx







Calling Permission


Service Observing

Phone Status Check;

status station xxxx